CCMC Takes Home Two GEM Awards, Including On-Site Manager of the Year

gemMeeting needs. Finding solutions. Demonstrating heart. That’s what CCMC is all about. So it comes as no surprise that two CCMC managers have been recognized by the Arizona Association of Community Managers (AACM) at the Guiding Excellence in Management (GEM) Awards ceremony. Designed to highlight the individual efforts of CAAM®-certified community managers, GEM Award winners represent the high standards of both their company and the communities they serve. This year’s winners were selected from a pool of more than 900 nominees throughout the state by a selection committee that included members of the Arizona state legislature. “CCMC is delighted to have our managers recognized in this way,” explains division president Delores Ferguson, “This year’s GEM recipients represent our firm’s commitment to excellence and our dedication to creating experiences that connect people in the communities where they live.”

debbie-harperThis year, AACM’s “On-Site Manager of the Year” GEM was awarded to Debbie Harper. Debbie joined CCMC in 2008 and currently serves as the CCMC community manager for Province in Maricopa, Arizona. CCMC began working with Province on May 1, 2016. Since that time, Debbie has worked tirelessly to rebuild her team and revitalize her community. The transformation has been remarkable.

kathy-clarkKathy Clark received the “Instructor of the Year” GEM. Kathy has been a CCMC team member since 2002 and currently serves as the CCMC community manager for Ironwood Crossing in Queen Creek, Arizona. Nominated for exceptional dedication to industry education, Kathy is passionate about sharing her knowledge and experience with other.

Congratulation to our 2016 GEMs. Once again, you have made you company and your communities shine!


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Congratulations to Our Best Active Adult Communities for Fitness Fanatics!

shutterstock_233198482-55-fitnessDo you put the “active” in “Active Adult”? If so, you might want to check out Anthem Ranch, CO and Siena, NV. These two CCMC-managed communities were recently ranked among the nation’s best for fitness fanatics! We are breaking a sweat just thinking about it! Read more.





CCMC Expands Its Relationship with Ivory Homes

broadview-shoresLast summer, CCMC was selected by Ivory Development to provide community management services for Ivory Ridge, Utah. Since that time, CCMC has been providing pre-development consulting to another Ivory Homes community, Broadview Shores. Now, we are pleased to announce that CCMC has transitioned this consulting client into a management contract. “While our relationship with Ivory Homes is relatively new, the company’s president, Chris P. Gamvroulas, sits on our Garden Park board at Daybreak,” explain western division president Delores Ferguson. “Our performance at both Garden Park and Ivory Ridge has led directly to this new business.”

Located in Provo, Utah, Broadview Shores is a mixed-use development, which will ultimately include single-family homes, townhomes, condominiums, a clubhouse, swimming pool, splash pad and substantial open space and trails situated on 100 acres. Today, there are 519 existing households in the community and this number could grow to 1,100. “Many thanks to our CCMC team in Utah,” says Delores. “They have demonstrated the CCMC difference to this client and continue to nurture this relationship.”

Ellis R. Ivory founded Ivory Homes in Utah more than 40 years ago. Initially, the company developed only lots, selling to both individuals and Utah homebuilders. In 1983, Ivory Homes started building homes in its own developments. In 1987, Ellis registered the Ivory trademark, “Utah’s Number One Homebuilder.” Since registering the trademark, Ivory Homes has been Utah’s Number One Homebuilder for 28 consecutive years in number of homes, quality, and customer service.




Freehold Communities Takes CCMC to California

shutterstock_200739536CCMC is heading to California.“It is always exciting when our developer clients take us with them into new markets,” explains central division president Todd Davidson. “Freehold Communities took CCMC to Nashville nearly two years ago. Now, we are honored to provide this like-minded client with pre-development consulting services for their new community in The Golden State, named Miralon.” This is CCMC’s seventh project with Freehold. Others include Shearwater, FL, Arden, FL, Durham Farms, TN, Headwaters, TX, Orchard Ridge, TX, and Homestead, TX.

Like all of Freehold’s Vital Communities, Miralon will emphasize healthy living, engagement, connectivity, stewardship, and design. The fully-approved project, started more than a decade ago but never realized, has been re-imagined as an amenity-rich neighborhood of 1,150 homes ranging from attached domiciles to contemporary single-family homes surrounded by acres of fruit-bearing groves and community gardens. Future residents will enjoy expansive views of the San Jacinto Mountains while lounging in their yards or traversing the miles of trails that run throughout the development, an environmentally conscious state-of-the-art recreational facility, Wi-Fi café, fitness center and a luxury pool complex. Miralon is expected to open in spring 2017.

Freehold Communities creates Vital Communities that embrace healthy living, engagement, connectivity, stewardship and distinctive home design. Headquartered in Boston, Massachusetts; Freehold also has offices in St. Augustine, Florida and Austin, Texas.

CCMC Names Lisa Capriotti and Debra Wyatte Vice Presidents, Lifestyle Services

Three years ago, CCMC made the strategic decision to double our corporate lifestyle resources. Shortly thereafter, Lisa Capriotti and Debra Wyatte were named corporate lifestyle directors. Lisa has been our resource for Arizona, Utah, Colorado and Nevada; while Debra has served Texas, Florida, South Carolina and Tennessee. Under their leadership, our lifestyle team has grown by nearly 90% in just three years. Now, CCMC is pleased to announce their promotions to vice presidents, lifestyle services.

Lisa CapriottiOriginally from South Bend, Indiana, Lisa joined CCMC in 2011. Named corporate lifestyle director in 2013, she previously served as lifestyle director for both Spectrum at Val Vista and Power Ranch in Gilbert, Arizona. “Lisa’s passionate pursuit of our company’s purpose guides every decision she makes,” states western division president Delores Ferguson. “She understands the incredible value of strong social networks and has the ability to teach others how to build them.”

Also from Indiana, Debra joined CCMC in 2009. Named corporatedebra-wyatte lifestyle director in 2013, she previously served as lifestyle director and community manager for Anthem Highlands in Broomfield, Colorado. “Debra’s delivery on our lifestyle promise has been exceptional,” explains central division president Todd Davidson. “Her ability to understand and meet the ever-evolving needs of the marketplace make her an invaluable consultant and resource to our clients and team members.”

Please join us in congratulating Debra and Lisa on their well-deserved promotions.

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CCMC Names Kevin Hearty Vice President, Western Division

kevin-heartly-2CCMC is pleased to announce the hiring of Kevin Hearty as vice president for the western division. “Our clients consistently cite ‘experience’ and ‘leadership’ as two of their top reasons for choosing CCMC,” explains western division president Delores Ferguson. “Recently, we were presented with the opportunity to expand our collective experience at the leadership level and have made the strategic decision to add a new vice president to the western division. We are very pleased to have Kevin join our team.”

An experienced leader, Kevin brings 23 years of industry knowledge to his new role. “Kevin’s many years of experience in the community management industry, coupled with his appreciation of the importance of building and maintaining strong relationships with his team members, board members and residents, make him the perfect fit for CCMC,” says Delores.

Originally from Glendale, Arizona, Kevin most recently served as senior vice president of on-site communities for another management company. His previous leadership roles have included executive director, general manager and senior community manager for a variety of large-scale, master-planned communities in the Phoenix area. He is a Certified Arizona Association Manager (CAAM) and an active volunteer for St, Mary’s Food Bank, Homeward Bound and Habitat for Humanity.  “I am extremely grateful to become a part of the CCMC family,” explains Kevin. “By putting relationships first, CCMC has set the standard for exceptional community management of large-scale, lifestyle communities. My goal is to serve our managers and team members in ways that will help them fulfill CCMC’s purpose of creating experiences that connect people by giving our residents the ability to enjoy everything their communities have to offer.”

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CCMC Names Nicole Engelmann Vice President, Corporate Communications

Nicole Engelmann newCCMC is pleased to announce the promotion of Nicole Engelmann to vice president of corporate communications. “I am incredibly grateful to be a member of the CCMC family,” she explains. “It is extremely rewarding to contribute to a company that puts people first and values innovative ideas that can transform our industry.”

Originally from New Mexico, Nicole earned her bachelor’s degree from the University of Arizona. In 2000, she joined CCMC as lifestyle director for the Grayhawk Community Association in Scottsdale. Six years later, she was named CCMC’s first corporate lifestyle director and served in that role through 2013. Under her leadership, CCMC designed unique pre-development lifestyle consulting services that remain unmatched in our industry while recruiting, training and connecting our national lifestyle teams. Prior to joining CCMC, Nicole served as community relations manager for Barnes & Noble in Raleigh, North Carolina.

In 2014, Nicole was named our first communications director. As leader of our communications efforts, Nicole is responsible for corporate-wide client and employee communications, marketing support, media relations, and support of community-level communications. Nicole also developed the training class Dealing with Difficult People several years ago and continues to lead this class today in various markets. “Since 2014 Nicole has taken our communications to a new level,” says CEO D. J. Cole “She expertly captures CCMC’s unique culture and purpose in messaging to our employees, clients and prospects.” Most recently, Nicole has led projects to assess and enhance the branding and communications of several long-standing clients including Celebration, Florida, Mountain’s Edge, Nevada, Estrella, Arizona and Johnson Ranch, Arizona. The CCMC Communications Department also plays a key role in the design of websites and materials for many new clients when they become CCMC partners.

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Beyond the Paper Business

The following article was recently published on page 6 of the 2016 Summer Issue of Community Resource magazine.

By Lisa Capriotti, Corporate Lifestyle Director, CCMC

Lisa Capriotti newUntil most recently, community management companies have been hired to protect the value of homes mainly through covenant enforcement, design review, landscape maintenance and balanced budgeting. While investment protection was the original purpose of Homeowners Associations, today’s marketplace recognizes that there is an opportunity for an increased return on investment when we allocate resources creating strong connections both inside and outside of our communities.

This is accomplished in communities that band together to enter a national holiday lights contest or when a group of homeowners coordinate a fundraiser to assist a neighbor struggling with loss or when friends gather together to do yardwork for an elderly neighbor.

The most progressive industry professionals look beyond managing the tasks of the job to investing in relationships within and around the greater community. There are several layers to the process of enhancing connectivity among community members. As an association manager, have you ever considered how you can enhance the quality of life of your residents?

Neighbor to Neighbor

The neighbor to neighbor connection is the most fundamental component to creating a sense of community. These opportunities are typically resident-driven and present themselves as block parties, small gatherings of like-minded individuals, and various types of clubs. The purpose is to create an environment where people can get to know one another on a much deeper level and are conducive to forming lasting relationships.

Community to Greater Community

Once neighbors feel connected to one another, a further connection needs to be made with the community beyond the association’s borders. This is accomplished by getting to know your local police and fire officials, school principals and local business owners, and participating in charitable endeavors that support local and national causes.

In addition to managing the tangibles in your community, it is important to manage the intangibles, as well. Building relationships and investing in the greater community will bring significant value to your residents and enhance their quality of life.

CCMC Named Management Company for The Cays at Downtown Ocotillo, AZ

shutterstock_86431777.compressedFor the past 18 months, CCMC has been providing pre-development consulting services to Statesman USA for their new project in Chandler named The Cays at Downtown Ocotillo. “I am very pleased to announce that we have now successfully transitioned this community from consulting to management,” says western division president Delores Ferguson. “This transition is the result of our long-standing and successful relationship with Statesman.” Our management services will begin immediately. CCMC first started doing business with Statesman USA in 2006, when we were hired to manage Toscana of Desert Ridge.

Situated within the Ocotillo master association, The Cays at Downtown Ocotillo will consist of 278 mid-rise condominiums overlooking Ocotillo Lake, a 27-hole Championship Troon Golf Course, lush greenery, pedestrian walkways and spacious park areas. Community amenities include underground parking, a resort-style pool and spa, and a state-of-the-art fitness center.

Serving as builder-developer for nearly 50 years, The Statesman Corporation has built and served more than 6,000 residents. One of Alberta’s largest and most respected names in residential housing, this Canadian company has earned numerous local, regional and national awards for its unparalleled craftsmanship and design.