CCMC Expands Relationship with DR Horton-San Antonio

CCMC is pleased to announce our relationship with DR Horton-San Antonio continues to grow. We have successfully transitioned our consulting agreement for Copper Canyon to management. Our services will begin November 1. 

Copper Canyon is located just south of Bulverde, minutes north of 1604 and east of 281.  The community is planned for approximately 1,250 single-family homes. It will have an amenity center, pool, neighborhood parks and miles of trails. You can learn more about Copper Canyon at http://www.drhorton.com/Texas/San-Antonio/San-Antonio/Copper-Canyon.   

This is the third DR Horton-San Antonio community we serve. The other two are Valley Ranch San Antonio (2016) and Whisper Falls (2018). CCMC also serves DR Horton’s Saguaro Bloom community in Marana, Arizona.

Our relationship with DR Horton in San Antonio began two years ago, when we began providing management services to Valley Ranch San Antonio. Under the leadership of community manager Candace Sparks and lifestyle director Austin Denson, Valley Ranch San Antonio has flourished in its early stages. “The work of Candace’s team at Valley Ranch San Antonio has demonstrated the CCMC’s difference to DR Horton in the San Antonio market,” said division president Andy Babbitt. “We’re excited to see the relationship between CCMC and DR Horton continues to grow as we partner with this client to help bring their vision for new communities to life.”

About DR Horton: Over 35 years ago, Donald R. Horton has a vision to offer quality, livable and affordable homes that families would passed down to future generations. Since then, the company has grown from a local to homebuilder, to a regional to homebuilder, to the largest homebuilder in the United States. To learn more, visit www.drhorton.com

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Todd Davidson Begins New Role as Chief Operating Officer of Client Fulfillment

Today, Todd Davidson will begin his new role as Chief Operating Officer of Client Fulfillment. “I look forward to collaborating with our division presidents to enhance our service product delivery across all markets and elevating our approach to team development.”

“Over the past few years, the alignment among our divisions has continued to increase,” explains CEO D. J. Cole. “We are confident this new structure will allow us to capitalize on the existing strengths of our teams and evolve our organization for sustained success in serving our clients and our team members. The strength of our brand depends upon the consistency of our service delivery and I believe centralizing the leadership of Client Fulfillment will enhance consistency of the customer experience, both in the management and consulting phases. Todd lives and breathes our vision, mission and purpose and we are very excited to have him leading this charge.”

Since 2011, Todd has served as Central division president, but his CCMC story began in 2003 when he was hired as our first club director for Estrella in Goodyear, Arizona. Two years later, he was promoted to assistant community manager. The following year, he was promoted to community manager for Vistancia in Peoria, Arizona. In 2008, he was named vice president. Under his exceptional leadership, our Central division grew from 45 communities to 86 including our entry into three new markets: Tennessee, South Carolina and California; before splitting off Florida and South Carolina into the newly-formed Eastern division earlier this year. “Todd has literally served at every level of Client Fulfillment,” says D. J. “This gives him a first-hand, real-world perspective on client solutions and team development. This will be invaluable to us moving forward.”

In addition to his Master’s Degree in Business, Todd is recognized as a Certified Manager of Community Associations (CMCA) by the Community Association Managers International Certification Board (CAMICB). He has also been awarded the prestigious Professional Community Association Manager (PCAM) designation from the Community Associations Institute (CAI). Todd serves as Community Development Council (CDC) Silver Member for the Urban Land Institute (ULI), a multi-discipline real estate forum dedicated to creating and sustaining thriving communities worldwide through the responsible use of land, and as an advisory committee member for the Texas Community Association Advocates (TCAA). Previously, he served on the board of directors for the DFW chapter of CAI. Prior to joining CCMC in 2003, Todd designed and managed several corporate recreation facilities in Arizona and Texas.

 

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Celebrating 45 Years: Why We Chose CCMC

On June 10, 1973, the legacy of Capital Consultants Management Corporation began in Dallas, Texas. At the time, the company managed a small portfolio of apartment complexes; no one could imagine that four and a half decades later, it would serve more than 200 communities in 10 states across the country. In celebration of this milestone anniversary, we’ve asked team members and clients to share the story of why they chose CCMC – and we challenged them to do so in 45 words or less. 

Thank you for being part of the CCMC family and for making the past 45 years possible. We look forward to continuing a bright future with you by our side. 

Karen Angelo | Operations and Administration Manager
Western Division | Scottsdale, Arizona
Re-Joined CCMC in 2013

As a CCMC “boomerang,” I truly appreciate the work our team does to make communities in our care feel like home to our residents. I chose to return to CCMC because I enjoy working with colleagues and at a company whose values align with mine.

The NNP III – Estrella Mountain Ranch, LLC Team | Developer
Estrella | Goodyear, Arizona
CCMC Client Since 2000

As CCMC celebrates its 45th anniversary, we take note of the 45 things my team does not have to worry about in NNP’s community development efforts at Estrella. Because of the excellent service CCMC provides, we can focus our efforts on development and client relations.

Joe Grace | Board Member
Sweetgrass | Richmond, Texas
CCMC Client Since 2010

We chose CCMC for three reasons. 1) The capability and experience of our community manager. 2) The atmosphere being created and conveyed to all of our residents. 3) The move toward resort-style community living they’re developing for our community. Truly a winning combination.

Nicole Engelmann | Vice President
Corporate Communications | Scottsdale, Arizona
Joined CCMC in 2000

The entrepreneurial spirit that launched our company continues to propel it today. The ultimate satisfaction of our clients is top priority and their changing needs require us to embrace innovative service products. This produces an electric culture inspiring passion and purpose in our team members. 

Adam Testa | Content Specialist
Corporate Communications | Scottsdale, Arizona
Joined CCMC in 2016

CCMC provided me opportunities I’d never experienced before in my career. Leaders put faith in me to take the ball and run with it. And, in the process, I made some of the best friends – I mean, family – I could ever hope to have.

 

Donald Smith | Lifestyle Director
Spectrum at Val Vista | Gilbert, Arizona
Joined CCMC in 2017

CCMC is not only is a company with a great vision and personal-approached mission statement; it’s a company whose purpose statement is not just a quote mounted on a wall. CCMC is an embedded cultural standard for team members and the communities we serve.  

Nancy Morris | Accounts Payable Manager
Corporate Office | Scottsdale, Arizona
Joined CCMC in 2008

Who said you can choose your friends but not your family? I chose both when I chose CCMC 10 years ago. I’ve built long-lasting relationships and memories I will cherish forever. Heart and home, family and friendships, community and caring. That’s CCMC.  

Marsha Hove | Community Manager
Craig Ranch | McKinney, Texas
Joined CCMC in 2009

Attending industry events, I learned of CCMC’s reputation as a sought-after management company – for both clients and industry professionals. CCMC’s core values, mission statement and business goals so closely aligned with my own that I knew it was the right company for me.

Dan O’Brien | Board Member
Belterra | Austin, Texas
CCMC Client Since 2014

We had little reserves, insufficient revenue, capital improvements needing repair and limited engagement with the developer. CCMC instituted a financial plan, oversaw capital projects, implemented saving measures, improved recordkeeping and communication and overhauled resident services. CCMC continues to provide ideal servant leadership for us.

Katie Tamanini | Lifestyle Director
Oakland Park | Winter Park, Florida
Joined CCMC in 2004

I initially chose CCMC to put smiles on kids’ faces as a camp counselor. I continue to choose CCMC because of our dedication to providing the utmost level of care to residents and employees, and, of course, to still to put smiles on residents’ faces!

Michael Slack | Vice President, Land Resources
Taylor Morrison | Austin, Texas
CCMC Client Since 2014

CCMC manages two of Taylor Morrison’s more complicated communities. CCMC employees are professional, understanding, knowledgeable and helpful. The community managers establish and maintain a wonderful rapport with the residents while ensuring the interests of Taylor Morrison are upheld. It’s a pleasure to work with CCMC!

Lance Anderson | Compliance/Design Review Coordinator
WaterColor | Santa Rosa Beach, Florida
Re-joined CCMC in 2017

I am fortunate in that I’ve been hired twice by CCMC. I am very grateful for the opportunities. The company’s leadership is very supportive and helpful. I work with people that I enjoy and respect. This is why I chose CCMC.

 

Tod Bean | Community Manager
SunCrest | Draper, Utah
Joined CCMC in 2007

CCMC truly values their employees. The culture allows us to communicate with peers and supervisors about new ideas or problems without fear of retribution. Employees are enabled to make decisions. When it comes down to it, the principles of CCMC entail doing the right thing.

 

Candace Sparks | Community Manager
Valley Ranch San Antonio | San Antonio, Texas
Joined CCMC in 2015

At CCMC, we do not simply manage associations; we build community. This change in perspective, which is refreshing in our industry, is why I initially choose to join the CCMC team and why I continue to build my career with our wonderful company.

 

Michelle Sever | Executive Assistant
Corporate Office | Scottsdale, Arizona
Joined CCMC in 2002

I walked away from my CCMC interview 16 years ago feeling I had found my new home. Integrity, loyalty, sense of community and encouragement to be your best are qualities I looked for in an employer, and I found them here!

Tracy Regan | Administrative Supervisor
WaterColor | Santa Rosa Beach, Florida
Joined CCMC in 2005

CCMC respects and is committed to its people and the communities it serves. This is demonstrated on a daily basis by my on-site coworkers and the entire CCMC team across the country, who help support what we do every day. 

 

Susan Law | Portfolio Manager
Central Division Office | Plano, Texas
Re-joined CCMC in 2018

I left CCMC in April 2017, thinking the grass would be greener leaving the industry. Not true! CCMC is my family. Now, this truly does feel like home! I feel like I’m appreciated, on a team and part of a culture that believes in providing the client with “Grade-A” customer service.

Sean Walters | Chief Operating Officer
Sunbelt Holdings | Scottsdale, Arizona
CCMC Client Since 2000

We partner with CCMC at many of our Arizona master-planned communities. They are professional, efficient and truly understand our most important customers, our residents. CCMC is at the forefront of managing ever-changing legislation and current industry trends, allowing us to focus on our communities.

 

Deanna Konrad | Community Manager
Inspirada | Henderson, Nevada
Joined CCMC in 2016

I originally chose CCMC because of their reputation as the best in the industry. I continue to choose CCMC each day because of the support and camaraderie that’s shared throughout all levels of the company. CCMC has felt like home since the moment I arrived!

 

Chris Collura | Accounts Receivable Supervisor
Corporate Office | Scottsdale, Arizona
Joined CCMC in 2012

People, friendships, laughter, smiles, tears, compassion, teamwork and support are just a few of the reasons why I chose CCMC. The main reasons are family and values. CCMC cares about their employees and clients. I’m proud to be a part of this amazing team.

Sharon Bollinger | Community Manager
Red Rock Country Club | Las Vegas, Nevada
Joined CCMC in 2005

I continue to choose CCMC because our company truly believes and carries out our vision, mission and purpose of serving people – by connecting and bringing them together and providing innovative solutions. CCMC – my company, my choice!

 

Beth DiRenzo | Executive Assistant
Central Division Office | Plano, Texas
Joined CCMC in 2011

Working at CCMC has been an absolute blessing for me over the past seven years. The company’s culture, along with how they value their team members and the camaraderie amongst team members, makes coming to work a pure joy every day.

Mike Hahaj | Director of Community Operations
Wildlight / Raydient Places & Properties | Yulee, Florida
CCMC Client Since 2017

I’ve enjoyed interacting with CCMC, sculpting from fog the future of or community and implementing community operations at Wildlight. CCMC was chosen for their depth of experience, exposure across the U.S. and, most importantly, the character, integrity and result-driven approach exhibited by each team member.

Jennifer Settoon | Creative Specialist
Corporate Communications | Las Vegas, Nevada
Joined CCMC in 2004

I turned down CCMC’s first offer. They were new to Las Vegas, and I wasn’t sure of the future. Then, they made another offer. Fourteen years later, it really feels like home; the values and leadership are the best of any company I’ve worked for.

 

Kathy Clark | Community Manager
Ironwood Crossing | Queen Creek, Arizona
Joined CCMC in 2002

The vision, mission and philosophy of CCMC create communities that transcend streets, homes and amenities. They also create community within the teams I’ve served and offer many opportunities for growth. “Now this feels like home” is truly a statement of fact.

Patrick Dume | Customer Solutions Manager
Celebration | Celebration, Florida
Joined CCMC in 2007

Having always been involved in an occupation where the primary goal was to provide quality to customers, working at CCMC allows me to interact with a diverse demographic and still be able to have that personal interaction that is so important.

Judy Dreis | Community Manager
The Villages at Frisco Lakes | Frisco, Texas
Joined CCMC in 1975

CCMC has been my family for all these years. We’ve all grown old together. CCMC has been the constant in my life. No matter what was going on in my personal life, I always had CCMC.

 

Richard Morgan | Payroll Analyst
Corporate Office | Scottsdale, Arizona
Joined CCMC in 2003

I’m proud to be a part of CCMC, as the company offers a level of customer service that’s second to none in the industry. CCMC has always adapted and continues to evolve in a positive way, and I want to contribute toward its continued success.

 

Pete Bernasconi | Board Member
Mountain’s Edge | Las Vegas, Nevada
CCMC Client Since 2004

As a Board member and homeowner, I’ve always found CCMC to be extremely supportive and helpful. All of their people are wonderful to work with. I always find it amazing that when you call the office, you actually get a live person answering the phone.

Laura Lantzy | Lifestyle Director
Anthem Ranch | Broomfield, Colorado
Joined CCMC in 2011

I chose CCMC because it provides me the opportunity to serve others in the most creative way. I get to connect, create and cultivate community that creates an extension of their home. I chose CCMC because it provides a place to flourish and thrive.

 

Matt Dominy | Board President
Power Ranch | Gilbert, Arizona
CCMC Client Since 2000

CCMC has been responsive to changes in community demographics. They have helped the Board build community by creating a robust lifestyle program that brings people together where they live. They have also facilitated necessary updates/enhancements to physical facilities on the property.

Jill Flores | Community Manager
Shearwater | St. Augustine, Florida
Joined CCMC in 2016

CCMC provides a warm and welcoming family atmosphere and genuinely cares for its employees, clients and residents. Our unparalleled training and ongoing support promotes both professional and personal development. CCMC is the place to be!

David Blom | Director of Development
TVG Texas I, LLC | Prosper, Texas
CCMC Client Since 2009

TVG Texas I, LLC, developer of Windsong Ranch, chose CCMC nine years ago because of their professional approach to business. They think like a partner, not a management company. CCMC’s culture is a direct reflection of the real investment they make in qualified, talented people. 

Mindi Zapien | Community Manager
Del Webb The Woodlands | The Woodlands, Texas
Joined CCMC in 2009

I love celebrating the wins with the friends I have gained. Welcoming folks home to a community where they can infuse life with fun. Taking opportunities to grow by wearing many different hats. Building solid relationships with clients, residents, vendors and, most importantly, my teammates.

Jessica Hudson | Talent Acquisition Manager
Corporate Office | Scottsdale, Arizona
Joined CCMC in 2014

I needed CCMC as much as they needed me. CCMC is the family I got to choose. Here’s a few reasons why I did: appreciation, integrity, gratitude, respect. Also: passion, trust, flexibility, innovation, philanthropy, cooperation, leadership, opportunity, happiness. I love this place!

Amy Atkins | Community Manager
Vizcaya | Round Rock, Texas
Joined CCMC in 2016

The positive, high-energy culture is contagious. CCMC believes in its employees and provides a supportive environment of mutual respect promoting opportunity. I am grateful to be a part of the CCMC team; I go to work every day with a smile on my face.

Chris Gamvroulas | President
Ivory Development | Salt Lake City, Utah
CCMC Client Since 2015

The Ivory family of companies, Utah’s largest and most successful land development and home-building company, is proud to partner with the tremendous talent at CCMC. We recognize shared values of our organizations and appreciate the culture in your organization that helps us improve every day.

Chelsea Bayliff | Lifestyle Director
Nexton | Summerville, South Carolina
Joined CCMC in 2016

I wanted to work in a professional atmosphere that still encouraged the “fun factor.” I love being in a role where every day brings something different and allows me to interact with an array of people.

 

Linda Shaw | Board Member
Grayhawk | Scottsdale, Arizona
CCMC Client Since 1997

Grayhawk Community Association hired CCMC 21 years ago. As a Board member, I’ve worked with CCMC for 11 years. During this time, I’ve found CCMC to have dynamic employees, who are innovative, professional, efficient, competent and very caring with regard to our community.

Kathryn Pangus | Assistant Community Manager
Providence | Las Vegas, Nevada
Joined CCMC in 2012

You had me at “Heart.” My new opportunity with CCMC felt like home from the minute I saw the sign on my desk listing the values of service embraced here: “Serving people first.” “Bringing people together.” “Caring.”  I was immediately hooked. And I still am.

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CEO D. J. Cole Joins ULI Arizona’s Community and Residential Council

Demonstrating CCMC’s commitment to maintaining an active role in our industry and community, CEO D. J. Cole joined the Urban Land Institute Arizona’s Community and Residential Council. This new local council, which hosted its first gathering last month, aims to provide opportunities to connect with peers, study cutting-edge issues in the local and regional housing market, and explore the challenges of Arizona’s housing and community development cycles.

At the kickoff meeting, Mark Boud, senior vice president and chief economist with Metrostudy, presented a national market update with added emphasis on Arizona. “I’m excited to be involved with this new council and initiative,” D. J. said. “This is an incredible opportunity to exchange ideas with other local influencers, as we connect and learn from each other in our local, regional and statewide industries.”

About ULI:  The Urban Land Institute is the preeminent multidisciplinary real estate forum, facilitating an open exchange of ideas, information, and experience among local, national, and international industry leaders and policy makers dedicated to creating and sustaining thriving communities through thought leadership and responsible land use.

The ULI Arizona District Council was formed in the early 1980s, as a direct response to the need for educational forums and events at a local level.  ULI Arizona has been a statewide convener for dialog among industry leaders, providing an unbiased and non-partisan exchange of ideas relevant to Arizona communities.  ULI Arizona boasts nearly eight hundred members, and has one of the highest member participation rates of any ULI District Council.

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CCMC Providing Management Services to Las Sendas

CCMC expands its presence in Phoenix’s East Valley with the addition of Las Sendas. This premier, established community includes 3,400 homes and offers healthy lifestyle opportunities, multi-generational activities and superior services to homeowners in a comfortable, beautifully maintained desert environment.

Our relationship with Las Sendas began about a year ago, when board president Jeff Brugos contacted division president Delores Ferguson. The two remained in touch through the summer and fall, when CCMC was invited to compete for the community’s management services contract, which we recently officially received. CCMC began serving the community April 1.

“There are so many people who contributed to this win,” Delores said. “I am so thankful for the time, effort and positive attitude everyone demonstrated throughout this entire process. Las Sendas is an excellent addition to our portfolio, and we are very much looking forward to working with the Board and entire community.”

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CCMC Selected to Provide Management Services to Sterling Ranch

CCMC will provide community management services to the “most remarkable new home master-planned community in Southwest Denver.” Douglas County’s Sterling Ranch will include nine unique villages surrounding an amenity-rich town center and will grow to 12,000 homes.

The community offers spectacular views of the mountains and southern foothills and is adorned with authentic Colorado architecture dedicated to mindful, sustainable resources and forward-thinking technologies. Focused on pedestrians, Sterling Ranch will feature 30 miles of trails, prolific open space and access to two state and three regional parks.

CCMC’s relationship with the development team behind Sterling Ranch began six years ago with an introduction by Todd Davidson. Vice president Gary Debus, who had a pre-existing connection with the principals, helped rekindle the relationship and reintroduced them to CCMC.

“This partnership with Sterling Ranch is a win for both the community and CCMC,” said Western Division president Delores Ferguson. “Years after our first discussions with the Sterling Ranch team, this relationship has become a reality, which is a testament to CCMC’s commitment to developing connections throughout the areas we serve. Sterling Ranch and its residents will make a fantastic addition to our growing portfolio of Colorado communities.”

Transition activities and the search for a community manager will begin immediately. Accounting support begins June 1.

Click here to learn more about Sterling Ranch.

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CCMC Opens New Market Office in Northern Utah

CCMC expands our presence in the northern Utah market with the addition of a new office in Draper, about 20 minutes south of Salt Lake City. Located in a shared workspace environment, the new office currently houses vice president Chris DeLong and two portfolio managers.

“Residential development here is just going through the roof,” Chris said of the Utah region. “They say this place is going to double in size in the next 20 years; I’ll be shocked if it takes that long.”

Having an office presence in the area helps connect our team with current and potential clients, Chris said. In the short time since relocating, he’s been able to begin developing relationships with several developers and demonstrating the value of partnering with CCMC for community management services.

“The Suncrest and Daybreak teams have created a strong CCMC presence here locally, especially with showcasing our culture and commitment to the surrounding community,” Chris said. “They’ve educated developers on our own brand of community management, which is much more than collecting assessments and community standards. We’ve become strategic partners helping build communities through our steadfast commitment to first-class and innovative customer service.”

The new office is located at 13894 S. Bangerter Parkway, Ste. 200, Draper Utah, 84020. The phone number is 801-679-2250.

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Garrett Roberts, Kathryn Pangus Receive Awards from CAI

Two CCMC team members at Providence in Las Vegas recently received top awards from the Nevada Chapter of the Community Associations Institute. Garrett Roberts, facilities director, was recognized as the Certified Manager of Community Associations (CMCA) of the year, while assistant community manager Kathryn Pangus was named Association Management Specialist (AMS) of the Year.

Kathryn joined the Providence team in October 2012, while Garrett came on board in February 2014.

“Having two team members recognized with such a notable achievement is remarkable,” said division president Tony Ledvina. “Both Kathryn and Garrett exemplify the level of service CCMC provides to communities such as Providence, and these awards are much-deserved for each of them.”

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Practical Tips for Conducting Common Area Transfers

During the early phases of a community, the developer Board and management company will find themselves in position to complete a common area transfer. This might entail open-space landscape or townhome-style buildings with association-provided maintenance.

Ron Stephens
Community Manager | Viridian

Ron Stephens, community manager at Viridian in the Dallas area, shared the following tips he’s learned through more than decade of partnering with developers on common area acceptance initiatives.

  • Adopt a common area transfer policy. After reviewing your governing documents, put in place a policy that describes your expectations of the process. It is also a good idea to include a threshold for when a third-party inspection of the common area will be required.
  • Assemble the right team. Along with representatives of the developer, the builder and CCMC, consider including a third-party inspector and members of your irrigation and maintenance teams. Everyone is going to have a different set of eyes.
  • Conduct a thorough inspection before signing transfer approval. Once the paperwork is signed, you have assumed responsibility for the area and any concerns that might be discovered. Warranty issues will be covered, but you could find yourself holding the bill for other problems.
  • Create an inspection checklist. This will provide you a guide for your inspection and allow you to ensure all your bases are covered before signing the acceptance forms.
  • Consider completing a pre-walk with members of your team prior to the final walk. This will save everyone time, as you’re able to prepare a list of necessary corrections before everyone prepares for the final inspection.
  • If accepting transfer of physical building construction, leave a space between what you accept and where work is ongoing. As construction continues on adjacent buildings, there’s potential for the landscape or irrigation to be damaged. If you’ve already accepted responsibility, this becomes your issue to deal with.
  • If you’re unsure of the situation or have questions, secure a third-party perspective. There’s no harm in calling an outside source to provide an additional recommendation.

CCMC is proud of our collaboration with developer partners. If you have questions regarding common area transfers, please contact your local community manager or vice president.

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CCMC Named ‘Company to Watch’ in 2018

AZRE, a branch of the AZ Big Media organization, recently released its list of the “40 Companies to Watch in 2018,” and we’re honored they chose to highlight CCMC.

“2017 proved to be a strong year for our company, our team and our clients,” said CEO D. J. Cole. “Our steadfast focus on our vision of providing the highest-quality service to the communities we serve, coupled with the passionate pursuit of our purpose to create experiences that connect people, has yielded positive results. We look forward to the opportunities the coming year will bring.”

Residents in more than 200 communities across 11 states enjoyed CCMC’s signature lifestyle programming and management services and our team grew to more than 800 employees last year.

Here’s what AZRE had to say:

“From pre-development consulting to full-service community management, CCMC’s steadfast commitment to creating experiences that connect people has produced remarkable results. The company has grown to more than 800 employees, who serve more than 200 of the nation’s most successful master-planned communities including Desert Mountain, Grayhawk and Power Ranch. Indeed, half of Ranking Arizona’s top ten master-planned communities are managed by CCMC.”

View the full list of “40 Companies to Watch in 2018.”

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