Todd Davidson Begins New Role as Chief Operating Officer of Client Fulfillment

Today, Todd Davidson will begin his new role as Chief Operating Officer of Client Fulfillment. “I look forward to collaborating with our division presidents to enhance our service product delivery across all markets and elevating our approach to team development.”

“Over the past few years, the alignment among our divisions has continued to increase,” explains CEO D. J. Cole. “We are confident this new structure will allow us to capitalize on the existing strengths of our teams and evolve our organization for sustained success in serving our clients and our team members. The strength of our brand depends upon the consistency of our service delivery and I believe centralizing the leadership of Client Fulfillment will enhance consistency of the customer experience, both in the management and consulting phases. Todd lives and breathes our vision, mission and purpose and we are very excited to have him leading this charge.” Read more

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Celebrating 45 Years: 45 Reasons We Chose CCMC

On June 10, 1973, the legacy of Capital Consultants Management Corporation began in Dallas, Texas. At the time, the company managed a small portfolio of apartment complexes; no one could imagine that four and a half decades later, it would serve more than 200 communities in 12 states across the country. In celebration of this milestone anniversary, we’ve asked team members and clients to share the story of why they chose CCMC – and we challenged them to do so in 45 words or less. 

Check back each weekday until June 30 for a new entry. Thank you for being part of the CCMC family and for making the past 45 years possible. We look forward to continuing a bright future with you by our side. 

Chris Collura | Accounts Receivable Supervisor
Corporate Office | Scottsdale, Arizona
Joined CCMC in 2012

People, friendships, laughter, smiles, tears, compassion, teamwork and support are just a few of the reasons why I chose CCMC. The main reasons are family and values. CCMC cares about their employees and clients. I’m proud to be a part of this amazing team.

Sharon Bollinger | Community Manager
Red Rock Country Club | Las Vegas, Nevada
Joined CCMC in 2005

I continue to choose CCMC because our company truly believes and carries out our vision, mission and purpose of serving people – by connecting and bringing them together and providing innovative solutions. CCMC – my company, my choice!

Beth DiRenzo | Executive Assistant
Central Division Office | Plano, Texas
Joined CCMC in 2011

Working at CCMC has been an absolute blessing for me over the past seven years. The company’s culture, along with how they value their team members and the camaraderie amongst team members, makes coming to work a pure joy every day.

Mike Hahaj | Director of Community Operations
Wildlight / Radiant Places & Properties | Yulee, Florida
CCMC Client Since 2017

I’ve enjoyed interacting with CCMC, sculpting from fog the future of or community and implementing community operations at Wildlight. CCMC was chosen for their depth of experience, exposure across the U.S. and, most importantly, the character, integrity and result-driven approach exhibited by each team member.

Jennifer Settoon | Creative Specialist
Corporate Communications | Las Vegas, Nevada
Joined CCMC in 2004

I turned down CCMC’s first offer. They were new to Las Vegas, and I wasn’t sure of the future. Then, they made another offer. Fourteen years later, it really feels like home; the values and leadership are the best of any company I’ve worked for.

Kathy Clark | Community Manager
Ironwood Crossing | Queen Creek, Arizona
Joined CCMC in 2002

The vision, mission and philosophy of CCMC create communities that transcend streets, homes and amenities. They also create community within the teams I’ve served and offer many opportunities for growth. “Now this feels like home” is truly a statement of fact.

Patrick Dume | Customer Solutions Manager
Celebration | Celebration, Florida
Joined CCMC in 2007

Having always been involved in an occupation where the primary goal was to provide quality to customers, working at CCMC allows me to interact with a diverse demographic and still be able to have that personal interaction that is so important.

Judy Dreis | Community Manager
The Villages at Frisco Lakes | Frisco, Texas
Joined CCMC in 1975

CCMC has been my family for all these years. We’ve all grown old together. CCMC has been the constant in my life. No matter what was going on in my personal life, I always had CCMC.

 

Richard Morgan | Payroll Analyst
Corporate Office | Scottsdale, Arizona
Joined CCMC in 2003

I’m proud to be a part of CCMC, as the company offers a level of customer service that’s second to none in the industry. CCMC has always adapted and continues to evolve in a positive way, and I want to contribute toward its continued success.

Pete Bernasconi | Board Member
Mountain’s Edge | Las Vegas, Nevada
CCMC Client Since 2004

As a Board member and homeowner, I’ve always found CCMC to be extremely supportive and helpful. All of their people are wonderful to work with. I always find it amazing that when you call the office, you actually get a live person answering the phone.

Laura Lantzy | Lifestyle Director
Anthem Ranch | Broomfield, Colorado
Joined CCMC in 2011

I chose CCMC because it provides me the opportunity to serve others in the most creative way. I get to connect, create and cultivate community that creates an extension of their home. I chose CCMC because it provides a place to flourish and thrive.

Matt Dominy | Board President
Power Ranch | Gilbert, Arizona
CCMC Client Since 2000

CCMC has been responsive to changes in community demographics. They have helped the Board build community by creating a robust lifestyle program that brings people together where they live. They have also facilitated necessary updates/enhancements to physical facilities on the property.

Jill Flores | Community Manager
Shearwater | St. Augustine, Florida
Joined CCMC in 2016

CCMC provides a warm and welcoming family atmosphere and genuinely cares for its employees, clients and residents. Our unparalleled training and ongoing support promotes both professional and personal development. CCMC is the place to be!

David Blom | Director of Development
TVG Texas I, LLC | Prosper, Texas
CCMC Client Since 2009

TVG Texas I, LLC, developer of Windsong Ranch, chose CCMC nine years ago because of their professional approach to business. They think like a partner, not a management company. CCMC’s culture is a direct reflection of the real investment they make in qualified, talented people. 

Mindi Zapien | Community Manager
Del Webb The Woodlands | The Woodlands, Texas
Joined CCMC in 2009

I love celebrating the wins with the friends I have gained. Welcoming folks home to a community where they can infuse life with fun. Taking opportunities to grow by wearing many different hats. Building solid relationships with clients, residents, vendors and, most importantly, my teammates.

Jessica Hudson | Talent Acquisition Manager
Corporate Office | Scottsdale, Arizona
Joined CCMC in 2014

I needed CCMC as much as they needed me. CCMC is the family I got to choose. Here’s a few reasons why I did: appreciation, integrity, gratitude, respect. Also: passion, trust, flexibility, innovation, philanthropy, cooperation, leadership, opportunity, happiness. I love this place!

Amy Atkins | Community Manager
Vizcaya | Round Rock, Texas
Joined CCMC in 2016

The positive, high-energy culture is contagious. CCMC believes in its employees and provides a supportive environment of mutual respect promoting opportunity. I am grateful to be a part of the CCMC team; I go to work every day with a smile on my face.

Chris Gamvroulas | President
Ivory Development | Salt Lake City, Utah
CCMC Client Since 2015

The Ivory family of companies, Utah’s largest and most successful land development and home-building company, is proud to partner with the tremendous talent at CCMC. We recognize shared values of our organizations and appreciate the culture in your organization that helps us improve every day.

Chelsea Bayliff | Lifestyle Director
Nexton | Summerville, South Carolina
Joined CCMC in 2016

I wanted to work in a professional atmosphere that still encouraged the “fun factor.” I love being in a role where every day brings something different and allows me to interact with an array of people.

Linda Shaw | Board Member
Grayhawk | Scottsdale, Arizona
CCMC Client Since 1997

Grayhawk Community Association hired CCMC 21 years ago. As a Board member, I’ve worked with CCMC for 11 years. During this time, I’ve found CCMC to have dynamic employees, who are innovative, professional, efficient, competent and very caring with regard to our community.

Kathryn Pangus | Assistant Community Manager
Providence | Las Vegas, Nevada
Joined CCMC in 2012

You had me at “Heart.” My new opportunity with CCMC felt like home from the minute I saw the sign on my desk listing the values of service embraced here: “Serving people first.” “Bringing people together.” “Caring.”  I was immediately hooked. And I still am.

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CCMC Opens New Market Office in Northern Utah

CCMC expands our presence in the northern Utah market with the addition of a new office in Draper, about 20 minutes south of Salt Lake City. Located in a shared workspace environment, the new office currently houses vice president Chris DeLong and two portfolio managers.

“Residential development here is just going through the roof,” Chris said of the Utah region. “They say this place is going to double in size in the next 20 years; I’ll be shocked if it takes that long.”

Having an office presence in the area helps connect our team with current and potential clients, Chris said. In the short time since relocating, he’s been able to begin developing relationships with several developers and demonstrating the value of partnering with CCMC for community management services.

“The Suncrest and Daybreak teams have created a strong CCMC presence here locally, especially with showcasing our culture and commitment to the surrounding community,” Chris said. “They’ve educated developers on our own brand of community management, which is much more than collecting assessments and community standards. We’ve become strategic partners helping build communities through our steadfast commitment to first-class and innovative customer service.”

The new office is located at 13894 S. Bangerter Parkway, Ste. 200, Draper Utah, 84020. The phone number is 801-679-2250.

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Keys to Keeping Aging Communities Feeling Vibrant, Fresh

The allure of new construction and modern amenities help propel home sales in developing communities. But what happens a decade or two down the road when the community enters a more mature chapter of its lifecycle? What steps can you take to ensure your community remains relevant and desirable?

To answer these questions, we recently invited community managers and Board Presidents to share their experience and ideas on the matter. Their tips and insights are summarized below.

  • Evaluate key amenities – including community centers and landscaping – on an ongoing basis, and invest money as necessary to ensure their aesthetic and functional integrity is maintained.
  • Consider updating or modernizing association policies on issues such as house paint colors and other design modifications. As time passes and trends change, be sure you’re accommodating the needs and desires of your homeowners.
  • Continue fostering a true sense of community in the neighborhood. Word-of-mouth is a major marketing tool, and your residents can be your best salespeople. By ensuring they remain active and engaged in events, programming and community operations, you ensure you have a knowledgeable and happy base for sharing positivity.
  • Use your residents as a resource. Involve them in community operations through committees, town hall meetings or community surveys designed to gather input and better understand their interests and ideas.
  • Bring in an outside perspective. Partner with local entities that have a vested interest in the community – schools, public services, local businesses, etc. – and use these resources to gauge perceptions of your community outside the neighborhood.
  • Be open to change. As demographics of the community adjust, you need to adapt and be prepared to address their requests, whether that’s a change in meeting times or the addition of a new amenity, such as a pickleball court.
  • Prepare a communications strategy. When deciding on improvements, ensure your community communications are sharing the positive news and benefits with residents. This process continues as the project begins and, especially, when it’s completed. Ensure residents are fully informed at each stage of the process.
  • Focus on the intangibles. Often, a community can compete on elements beyond amenities, such as proximity to schools and shopping and level of assessments. Find ways to play to these strengths, such as partnering with parent-teacher organizations for events and programs and demonstrating the value of the homeowners’ assessments.

Through partnerships with CCMC, communities benefit from the open sharing of information, best practices and resources, empowering Boards and management team of each community to succeed. With age comes experience, and with more than 40 years serving community associations across the country, CCMC is well-equipped and prepared to help communities throughout the complete community lifecycle.

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Practical Tips for Conducting Common Area Transfers

During the early phases of a community, the developer Board and management company will find themselves in position to complete a common area transfer. This might entail open-space landscape or townhome-style buildings with association-provided maintenance.

Ron Stephens
Community Manager | Viridian

Ron Stephens, community manager at Viridian in the Dallas area, shared the following tips he’s learned through more than decade of partnering with developers on common area acceptance initiatives.

  • Adopt a common area transfer policy. After reviewing your governing documents, put in place a policy that describes your expectations of the process. It is also a good idea to include a threshold for when a third-party inspection of the common area will be required.
  • Assemble the right team. Along with representatives of the developer, the builder and CCMC, consider including a third-party inspector and members of your irrigation and maintenance teams. Everyone is going to have a different set of eyes.
  • Conduct a thorough inspection before signing transfer approval. Once the paperwork is signed, you have assumed responsibility for the area and any concerns that might be discovered. Warranty issues will be covered, but you could find yourself holding the bill for other problems.
  • Create an inspection checklist. This will provide you a guide for your inspection and allow you to ensure all your bases are covered before signing the acceptance forms.
  • Consider completing a pre-walk with members of your team prior to the final walk. This will save everyone time, as you’re able to prepare a list of necessary corrections before everyone prepares for the final inspection.
  • If accepting transfer of physical building construction, leave a space between what you accept and where work is ongoing. As construction continues on adjacent buildings, there’s potential for the landscape or irrigation to be damaged. If you’ve already accepted responsibility, this becomes your issue to deal with.
  • If you’re unsure of the situation or have questions, secure a third-party perspective. There’s no harm in calling an outside source to provide an additional recommendation.

CCMC is proud of our collaboration with developer partners. If you have questions regarding common area transfers, please contact your local community manager or vice president.

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In the Eye of the Storms

 
D.J. Cole

 D. J. Cole, CEO

Between Aug. 25 and Sept. 11, 2017, several of our communities faced unprecedented sequential hurricanes in Texas and Florida. Residents in these communities, as well as CCMC team members who live and serve there, endured personal loss associated with these destructive storms. But, in between the preparation, the waiting, the sheltering and the recovery, something beautiful happened. People connected. Community emerged. As we continue on our quest to “return to normal,” we want to share some of these remarkable stories. We hope they fill you with inspiration, hope and a renewed passion for the spirit of your own community. They have certainly done this for me. 
 
 
 
 
HARVEY
Aug. 25-29
Over a four-day period, slow-moving Hurricane Harvey dumped more than 40 inches of rainfall over eastern Texas. With peak accumulations of 64.58 inches, Harvey is the wettest tropical cyclone on record in the United States. The resulting flooding affected hundreds of thousands of homes, displaced more than 30,000 people and prompted more than 17,000 rescues.
 
The Groves | Houston, Texas
After Hurricane Harvey struck, the residents of The Groves staged a work party. Since The Groves sustained minimal damage, it was determined volunteers would focus their efforts on others who truly needed extra help in the greater Houston area. One resident knew of a group that needed assistance with demo work at nearby Atascocita Shores. After loading up cleaning supplies and tools, The Groves work party set out. Some residents stayed behind to wash loads (upon loads) of laundry from Atascocita neighbors. Others organized a supply drive, collecting food and household necessities for those affected by Harvey. Together, the work party served three different households. Neighbors helping neighbors has built community.
 

Del Webb Sweetgrass | Richmond, Texas

After several days under a mandatory evacuation order, Sweetgrass residents returned home to find that the community fared well through the storm. The surrounding areas, however, were not so fortunate. So, residents decided to spend their Labor Day collecting donations for local neighbors in need. More than 3,000 pounds of food and hygiene items and close to $15,000 were donated. A second fundraiser would bring in an additional $16,000. The food and clothing were distributed through the Helping Hands facility in North Richmond. The money benefited the flood victims of Western Fort Bend County. Neighbors helping neighbors has built community. 

Towne Lake | Cypress, Texas

This boating community did not hesitate to use their watercrafts to assist in rescue efforts. For nearly two weeks, volunteers provided boat rescues, breakfast, lunch and dinner to three surrounding communities. They raised $14,000 selling Houston Strong T-shirts and sent $3,000 worth of cleaning supplies to hard-hit Rockport. The community developer, Caldwell Companies, established a relief fund and donated the first $50,000. Neighbors helping neighbors has built community.
 
Travisso | Leander, Texas

This community organized a food drive for the Central Texas Food Bank. Neighbors joined together to collect 681 pounds of food for donation. Neighbors helping neighbors has built community. 

Devonshire | Forney, Texas
Donation drives were organized for food, clothing, toiletries and other necessities. The community response proved overwhelming, and the Trusted World Center benefited from an entire truckload of goods for those in need. Neighbors helping neighbors has built community.  
 
 
BackCountry | Highlands Ranch, Colorado
The community raised $1,000 for the JJ Watt Foundation during a viewing party for a Denver Broncos game. Neighbors helping neighbors has built community.
 

Wildridge | Oak Point, Texas

This new community of 110 homeowners hosted a fundraiser that raised $1,300. Every penny was donated to the Houston Flood Relief Fund. Neighbors helping neighbors has built community.
 
 
IRMA  
Sept. 11-14
With recorded winds of 185 mph, Hurricane Irma caused more than $100 billion in damage and left more than 10 million Floridians without power. This widespread loss of power significantly impacted cellphone service throughout the state. In the end, Irma claimed the lives of at least 50 Floridians.

Celebration | Celebration, Florida

As forecasting models continued to convey a potential Florida impact, local community leaders at Celebration convened. The emergency action plan was implemented, and an informational flyer was created to provide residents quick access to important phone numbers and websites. Residents quickly responded to a call for volunteers on social media; sandbag lines trickled into the one and two-hour zones. Others offered up cold drinks and cupcakes to those waiting in the long line of vehicles. As dawn ascended on Sept. 11, residents were at the ready to take back their community. While representatives from the community’s managing organizations assessed damage and potential impacts, residents took to the streets and sidewalks to clear debris and offer water and assistance anyway they could. Chainsaws, shovels and brooms were not the only tools used to help assess damage, as residents even utilized drones to give neighbors in search of potential problem spots a bird’s eye view of their roofs. Local students participated in a fundraising campaign for their Houston peers. Neighbors helping neighbors has built community.

Shearwater | St. Augustine, Florida

The community hosted an intense donation drive for clothing, medical supplies, non-perishable food items, diapers, baby supplies, paper towels, cleaning supplies, toiletries and inflatable mattresses. Resident volunteers coordinated efforts with Feeding Northeast Florida. Neighbors helping neighbors has built community.
CCMC has supplemented these remarkable community efforts by providing additional resources to those affected. We have donated $5,000 to a fund that will support affected employees, $5,000 to the Salvation Army for Harvey/Irma relief and $2,500 to the Hurricane Harvey Relief Fund.  Additionally, our employees donated more than $2,000 in gift cards to support their team members.
 
At CCMC, we build community by bringing people together in the neighborhoods where they live and in the offices where we work. Simply put, we create experiences that connect people. These stories of good works are just a few examples of our purpose personified. They are proof that neighbors helping neighbors has built community. Thank you for inviting CCMC to be one link in these connections.

Are You Seeking an Engaging Workplace Home?

D. J. Cole 2

D. J. Cole

by D. J. Cole, Chief Executive Officer

Employee engagement is a hot topic among job seekers today. At CCMC, this topic has become a top priority. In fact, half of our 2016 goals were established in order to achieve a higher level of engagement among our team members. So what exactly is employee engagement and why does it matter so much?

As defined by Forbes Contributor Kevin Kruse, employee engagement is the emotional commitment an employee has to the organization and its vision, mission, purpose and goals. At CCMC, we believe that this type of commitment is critical in order to provide an exceptional workplace experience. That is why we hire for passion and leadership and aim to drive meaning and purpose throughout our company. We understand that, fundamentally, engagement will turn CCMC into a magnet for the best people in the business in our open talent economy. In the words of Josh Bersin, Principal and Founder of Bersin by Deloitte, we want to become “simply irresistible” to our current and future talent. We understand that engaged leaders build empowered teams who will not hesitate to do the right thing for each other and our customers.

Most polls indicate that only 32% of employees are truly engaged at work. When the leadership team is highly engaged, the company’s managers are 39% more likely to be engaged. When managers are highly engaged, employee engagement increases by 59%. So we’ve asked our team members what they can do to become more engaged at work and challenged our managers to find new ways to increase the engagement level of their teams. Are they investing their time in the development of others so they can grow their careers? Are they fostering close-knit relationships among staff members? Are they creating office experiences that connect people? Are they looking for ways to nurture emotional bonds between our company and our team members? Are they building a caring workplace?

At CCMC, we are keenly aware that people leave managers more often than they leave companies. That is why employee engagement at all levels is one of our top priorities. It is also why we seek to hire and develop leaders who can build trust and inspire innovation in people, rather than administrators who simply manage systems and structure. We are convinced that engaging employees is a better way to do business. This is why we have woven employee engagement through our mission, our purpose and our goals. Our goal is to see it spread both vertically and horizontally through our organization and to become the absolute best place to work. We hope you will join us.

 

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The Evolution of Community Management

CCMCIt’s funny how things evolve. Ten years ago, community association management companies did not have to have expertise in things like lifestyle amenities and community agriculture. But in today’s competitive environment, such knowledge is critical to our client’s success. Take, for example, the latest article by Chris Crawford, President of RVi Planning and Landscape Architecture entitled The Evolution of Community Design, which includes contributions from CCMC Division President, Todd Davidson, and Corporate Lifestyle Director, Debra Wyatte. Insights such as these are the reason developers across the country trust CCMC to transform their vision for new communities into sustainable realities. CCMC. Now this feels like home.   

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Arizona Soldier Receives a CCMC Homecoming

Last week, an Arizona soldier returned from war. Although it was 9.30 pm, Austin Hoopes’ arrival at his Maricopa home was not a quiet one. That’s because his Tortosa neighbors waited up to greet him. You see, they had been working in partnership with CCMC to plan a very special homecoming for Austin, who had just completed a one-year tour of duty in Afghanistan. And they did not want to miss this opportunity to personally thank their hometown hero.

This amazing story of community began when Austin’s wife Julianne contacted CCMC community manager Chris Hashisaki. In preparation for Austin’s return, Julianne wanted permission to line the streets with American flags. Would the association approve? Would her neighbors agree to have flags flying in their yards? Chris decided to find out and neighbors were notified.

What happened next was simply amazing. Not only did they agree, they actually wanted to help! And so the community went to work executing Julianne’s plan. Maricopa Boy Scouts lined the streets with Old Glory. One neighbor tied yellow ribbons around the trees. The CCMC management team decorated each street corner with balloons and printed a “welcome home” banner for Austin’s garage door. Spotlights lit the way, as local media arrived. When everything was in place, Julianne headed for the airport. It was 5.30 pm. Four hours later, their hero was home.

I am so pleased that CCMC did not miss this opportunity to create a lasting family memory, to express our gratitude for an American soldier, to celebrate freedom in our neighborhoods… and to bring one community a bit closer together. You see, these are the opportunities CCMC seeks each and every day, as we work to make your neighborhood truly feel like home.

CCMC Celebrates 40 Years in Business!

It’s hard to believe another year has come and gone. Last week, as the ball dropped and the corks popped, we all resolved to live better, work smarter and not sweat the small stuff. But this year is anything but “small stuff” for CCMC. That’s because 2013 marks our fortieth year in business.

Formed in 1973 in Dallas, Texas, Capital Consultants Management Corporation started out as an apartment syndicator. At that time, many apartments began converting to condominiums and all of these projects needed managers. To meet this need, our founder, Ed Boudreau, began growing the most well-respected condominium management company in the Dallas region. Since then, our firm has completed 13 acquisitions and discovered our true wheelhouse while working with master-planned communities.

Today, CCMC manages many of the nation’s most desirable neighborhoods. Over the past four decades we have learned quite a bit about community association management. It is our pleasure to share this knowledge with our clients. But no matter how much our industry evolves, our most important lessons remain the same: put people first, do the right thing and never underestimate the power of the human spirit.

CCMC is committed to transforming everyday life in American communities. We approach this commitment today with passion and purpose, just as we have for the past forty years. Thank you for giving us the opportunity to practice our profession in your neighborhood. Thank you for being the reason why we are celebrating!

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