In the Eye of the Storms

D.J. Cole

 D. J. Cole, CEO

Between Aug. 25 and Sept. 11, 2017, several of our communities faced unprecedented sequential hurricanes in Texas and Florida. Residents in these communities, as well as CCMC team members who live and serve there, endured personal loss associated with these destructive storms. But, in between the preparation, the waiting, the sheltering and the recovery, something beautiful happened. People connected. Community emerged. As we continue on our quest to “return to normal,” we want to share some of these remarkable stories. We hope they fill you with inspiration, hope and a renewed passion for the spirit of your own community. They have certainly done this for me. 
Aug. 25-29
Over a four-day period, slow-moving Hurricane Harvey dumped more than 40 inches of rainfall over eastern Texas. With peak accumulations of 64.58 inches, Harvey is the wettest tropical cyclone on record in the United States. The resulting flooding affected hundreds of thousands of homes, displaced more than 30,000 people and prompted more than 17,000 rescues.
The Groves | Houston, Texas
After Hurricane Harvey struck, the residents of The Groves staged a work party. Since The Groves sustained minimal damage, it was determined volunteers would focus their efforts on others who truly needed extra help in the greater Houston area. One resident knew of a group that needed assistance with demo work at nearby Atascocita Shores. After loading up cleaning supplies and tools, The Groves work party set out. Some residents stayed behind to wash loads (upon loads) of laundry from Atascocita neighbors. Others organized a supply drive, collecting food and household necessities for those affected by Harvey. Together, the work party served three different households. Neighbors helping neighbors has built community.

Del Webb Sweetgrass | Richmond, Texas

After several days under a mandatory evacuation order, Sweetgrass residents returned home to find that the community fared well through the storm. The surrounding areas, however, were not so fortunate. So, residents decided to spend their Labor Day collecting donations for local neighbors in need. More than 3,000 pounds of food and hygiene items and close to $15,000 were donated. A second fundraiser would bring in an additional $16,000. The food and clothing were distributed through the Helping Hands facility in North Richmond. The money benefited the flood victims of Western Fort Bend County. Neighbors helping neighbors has built community. 

Towne Lake | Cypress, Texas

This boating community did not hesitate to use their watercrafts to assist in rescue efforts. For nearly two weeks, volunteers provided boat rescues, breakfast, lunch and dinner to three surrounding communities. They raised $14,000 selling Houston Strong T-shirts and sent $3,000 worth of cleaning supplies to hard-hit Rockport. The community developer, Caldwell Companies, established a relief fund and donated the first $50,000. Neighbors helping neighbors has built community.
Travisso | Leander, Texas

This community organized a food drive for the Central Texas Food Bank. Neighbors joined together to collect 681 pounds of food for donation. Neighbors helping neighbors has built community. 

Devonshire | Forney, Texas
Donation drives were organized for food, clothing, toiletries and other necessities. The community response proved overwhelming, and the Trusted World Center benefited from an entire truckload of goods for those in need. Neighbors helping neighbors has built community.  
BackCountry | Highlands Ranch, Colorado
The community raised $1,000 for the JJ Watt Foundation during a viewing party for a Denver Broncos game. Neighbors helping neighbors has built community.

Wildridge | Oak Point, Texas

This new community of 110 homeowners hosted a fundraiser that raised $1,300. Every penny was donated to the Houston Flood Relief Fund. Neighbors helping neighbors has built community.
Sept. 11-14
With recorded winds of 185 mph, Hurricane Irma caused more than $100 billion in damage and left more than 10 million Floridians without power. This widespread loss of power significantly impacted cellphone service throughout the state. In the end, Irma claimed the lives of at least 50 Floridians.

Celebration | Celebration, Florida

As forecasting models continued to convey a potential Florida impact, local community leaders at Celebration convened. The emergency action plan was implemented, and an informational flyer was created to provide residents quick access to important phone numbers and websites. Residents quickly responded to a call for volunteers on social media; sandbag lines trickled into the one and two-hour zones. Others offered up cold drinks and cupcakes to those waiting in the long line of vehicles. As dawn ascended on Sept. 11, residents were at the ready to take back their community. While representatives from the community’s managing organizations assessed damage and potential impacts, residents took to the streets and sidewalks to clear debris and offer water and assistance anyway they could. Chainsaws, shovels and brooms were not the only tools used to help assess damage, as residents even utilized drones to give neighbors in search of potential problem spots a bird’s eye view of their roofs. Local students participated in a fundraising campaign for their Houston peers. Neighbors helping neighbors has built community.

Shearwater | St. Augustine, Florida

The community hosted an intense donation drive for clothing, medical supplies, non-perishable food items, diapers, baby supplies, paper towels, cleaning supplies, toiletries and inflatable mattresses. Resident volunteers coordinated efforts with Feeding Northeast Florida. Neighbors helping neighbors has built community.
CCMC has supplemented these remarkable community efforts by providing additional resources to those affected. We have donated $5,000 to a fund that will support affected employees, $5,000 to the Salvation Army for Harvey/Irma relief and $2,500 to the Hurricane Harvey Relief Fund.  Additionally, our employees donated more than $2,000 in gift cards to support their team members.
At CCMC, we build community by bringing people together in the neighborhoods where they live and in the offices where we work. Simply put, we create experiences that connect people. These stories of good works are just a few examples of our purpose personified. They are proof that neighbors helping neighbors has built community. Thank you for inviting CCMC to be one link in these connections.
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Are You Seeking an Engaging Workplace Home?

D. J. Cole 2

D. J. Cole

by D. J. Cole, Chief Executive Officer

Employee engagement is a hot topic among job seekers today. At CCMC, this topic has become a top priority. In fact, half of our 2016 goals were established in order to achieve a higher level of engagement among our team members. So what exactly is employee engagement and why does it matter so much?

As defined by Forbes Contributor Kevin Kruse, employee engagement is the emotional commitment an employee has to the organization and its vision, mission, purpose and goals. At CCMC, we believe that this type of commitment is critical in order to provide an exceptional workplace experience. That is why we hire for passion and leadership and aim to drive meaning and purpose throughout our company. We understand that, fundamentally, engagement will turn CCMC into a magnet for the best people in the business in our open talent economy. In the words of Josh Bersin, Principal and Founder of Bersin by Deloitte, we want to become “simply irresistible” to our current and future talent. We understand that engaged leaders build empowered teams who will not hesitate to do the right thing for each other and our customers.

Most polls indicate that only 32% of employees are truly engaged at work. When the leadership team is highly engaged, the company’s managers are 39% more likely to be engaged. When managers are highly engaged, employee engagement increases by 59%. So we’ve asked our team members what they can do to become more engaged at work and challenged our managers to find new ways to increase the engagement level of their teams. Are they investing their time in the development of others so they can grow their careers? Are they fostering close-knit relationships among staff members? Are they creating office experiences that connect people? Are they looking for ways to nurture emotional bonds between our company and our team members? Are they building a caring workplace?

At CCMC, we are keenly aware that people leave managers more often than they leave companies. That is why employee engagement at all levels is one of our top priorities. It is also why we seek to hire and develop leaders who can build trust and inspire innovation in people, rather than administrators who simply manage systems and structure. We are convinced that engaging employees is a better way to do business. This is why we have woven employee engagement through our mission, our purpose and our goals. Our goal is to see it spread both vertically and horizontally through our organization and to become the absolute best place to work. We hope you will join us.


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CCMC Named Management Company for Fulton Ranch, AZ

shutterstock_40065643.compressedCCMC has been selected to provide community management services to Fulton Ranch. Named one of the 10 wealthiest communities in Phoenix’s Southeast Valley, Fulton Ranch is a premium, upscale community in Chandler, Arizona. Located just minutes from Chandler Fashion Center, this community is fully integrated with upscale shopping, a fine foods grocery store, restaurants and more. Fulton Ranch will ultimately grow to 995 homes. Our contract will begin on February 1, 2016. Fulton Ranch features multi-million dollar custom homes, single-family homes, townhomes and three retail centers, all situated within this 520-acre master-planned community. A beautiful 28-acre lake system with flowing streams and waterfalls, lushly landscaped walking paths, and covered ramadas are located throughout the community. Please join us in welcoming Fulton Ranch to CCMC. 

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Two CCMC-Managed Communties Go Head-to-Head on “The Great Christmas Light Fight” Neighborhood Edition

The Great Christmas Light FightCreating experiences that connect people – that’s CCMC! So it’s no surprise that two CCMC-managed neighborhoods recently went head-to-head on The Great Christmas Light Fight! First up was Celebration, Florida’s Jeater Bend. This display featured 11 decorated homes, lit up and synchronized with music, fire, water and projection. Next up was Morrison Ranch, Arizona’s Christmas on Comstock. Here, 13 homes were masterfully decorated with D.I.Y. masterpieces. The entire display was synchronized with Christmas music, accompanied by a neighborhood flash mob, and topped off by a snow storm finale. In the end, Christmas on Comstock was awarded the grand prize of $50,000. Best of all, Santa brought each of the winning households an official The Great Christmas Light Fight trophy. Congratulations to all, and to all a good night ;-). To watch the entire episode, click here.

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CCMC Named Management Company for The Villages at Aviano

The Villages at AvianoCCMC has been selected to provide community management services to The Villages at Aviano, a gated condominium neighborhood located within the Aviano community, currently managed by CCMC. Our services begin December 1, 2015 to this Toll Brothers development.

Located in Phoenix, in the heart of Desert Ridge, The Villages at Aviano offer residents  several award-winning amenities, including two pools, a clubhouse with fitness center, an outdoor living room, tennis courts, walking trails and a seven-acre park. The neighborhood currently has 280 units, and will grow to 392.

Since 1967, Toll Brothers has been creating luxury communities in the best locations across America. Today, this award-winning home builder is a publicly-owned, Fortune 1000 Company offering a wide variety of housing products including traditional homes, resort communities, urban residences, luxury rentals, active adult neighborhoods, active living communities, and premier student housing. Toll Brothers is currently building new homes in 50 markets across 19 different states.

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CCMC Prepares for Growth in Arizona, Opens Tucson Office

IMG_1508According to the Tucson Housing Market Report, total home sales volume in and around this Arizona city is up almost 19% over last year. “We have been keeping a close eye  on the impressive interest, growth and development taking place in Tucson among both developers and home buyers,” says western division president Delores Ferguson. “We expect this trend to continue and our client base in this area to grow accordingly.”

CCMC is currently providing community management services to both Gladden Farms and Saguaro Bloom in this area, in addition to pre-development consulting services for Sunbelt Holdings’ new project, La Estancia. As a member of the Southern Arizona Home Builders Association (SAHBA), CCMC is in the process of establishing a solid network of contacts and partners in the Tucson area. “Given the notable growth potential in Tucson, we have decided that it is time for CCMC to establish a local presence there,” Delores stated.

Our Tucson office, located at 3005 W. Ina Road, will open for business on November 10, 2015. This office will be home to CCMC’s new regional operation for the greater Tucson area, as well as our CCMC team for Gladden Farms. This will increase our opportunities for team collaboration and our ability to serve this growing area of Arizona with both community management and pre-development consultation.

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CCMC Takes Home Four G.E.M. Awards, Including “Manager of the Year”

GEM Awards 2015.websiteMeeting needs. Finding solutions. Demonstrating heart. That’s what CCMC is all about. So it comes as no surprise that four CCMC managers have been recognized by the Arizona Association of Community Managers (AACM) at the Guiding Excellence in Management (GEM) Awards ceremony. Designed to highlight the individual efforts of CAAM®-certified community managers, GEM Award winners represent the high standards of both their company and the communities they serve. This year’s winners were selected from a pool of more than 900 nominees throughout the state by a selection committee that included members of the Arizona state legislature. “CCMC is delighted to have our managers recognized in this way,” explains division president Delores Ferguson, “This year’s GEM recipients represent our firm’s commitment to excellence and our dedication to creating experiences that connect people in the communities where they live.”

This year, AACM’s “Manager of the Year” GEM was awarded to Stephanie Fee. Stephanie joined CCMC in 1985 and currently serves as the CCMC community manager for Power Ranch in Gilbert, Arizona. Over the past year, she has worked tirelessly with her team to oversee the complete renovation of two community facilities, all while maintaining seamless daily operations of the association. “I wish every CCMC team member could have been at the awards ceremony to witness the professional, articulate and gracious manner in which our CCMC GEMs accepted their awards,” says CEO D. J. Cole. “Their work is making a real difference. The bar has been set very high for the future, yet I am certain we are up for the challenge.”

Lisa Lundskow received the “Humanitarian, Level II” GEM. Lisa has been a CCMC team member since 2008 and currently serves as the CCMC community manager for Estrella in Goodyear. Nominated for her work in bringing The Moving Wall Vietnam Memorial to her community, Lisa partnered with her residents and team members to make Estrella the first community to host this traveling veteran’s memorial. Previously, only municipal hosts have been able to plan this 90-hour event, which required months of planning, extensive fundraising and the coordination of more than 250 volunteers. “I am so proud to work with such a brilliant, passionate and caring leader,” said CCMC community manger Christal Bromley. “You are truly an ‘out-of-the-box’ thinker with a great heart, dedication and team mentality.”

Monica Hollins took home the “Humanitarian, Level I” GEM for the incredible care and support she provided to her team and residents after the untimely passing of a beloved neighbor at The Plaza Lofts at Kierland Commons. Monica has been a CCMC team member since 2007. “My sincere congratulations on winning this important and meaningful award,” says board member John Berndt. “It is a most appropriate ‘external’ recognition of what we at the Plaza Lofts have been privileged to experience since you became our community manager.”

Karen Angelo was awarded the Certified Arizona Association Support Professional or “CAASP of the Year” GEM for the high level of service and support she has provided to the CCMC executive team and managers since 2013. “The poise and professionalism you displayed today was remarkable,” says CCMC community manager Kevin Pollock. “You showed why CCMC is different.”

Chris Hashisaki was a finalist in the Humanitarian category. Chris joined CCMC in 2007 and currently serves as the community manager for Tortosa in Maricopa. Chris was recognized for consistently demonstrating the importance of giving back – both within Tortosa and beyond its borders – and inspiring her team to continuously build partnerships and plan events that will benefit the greater community of Maricopa.  

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