Job: Resident Services Manager

Title Resident Services Manager
Categories Nevada
Location Las Vegas, NV
Job Information

CMC currently has a full-time Resident Services Manager position located at Siena Community Association in Las Vegas, NV!

The Resident Services Manager oversees and manages the Siena Association front desk team, monitoring processes, providing guidance to meet deadlines, and implementing site policy/procedures and rules/regulations in a fast-paced, challenging team environment.

The Resident Services manager will provide training, supervision, and assistance in all items outlined in Resident Services desk notes and Coordinator job description; answers questions from the front desk staff on processes and procedures; offer guidance to Front-desk on difficult questions, implement improvements in order to help the resident experience be one of professionalism and efficiency; train staff on processes and procedures, and provides cross-training for other department coordinators; assist General Manager and Assistant General Manager with special projects; evaluate employee and department practices to maximize employee efficiency and department collaboration with a strong emphasis on customer service; implement changes and improvements to practices so as to maximize efficiency and a positive resident experience.

The ideal candidate will have a minimum of five years customer service experience with emphasis in HOA experience; a degree from college with coursework/major that is applicable to the HOA environment (professional experience may be traded for the above); at least two year experience in working with older adults; computer skills in a Window environment; ability to work evenings and weekends; establish and maintain excellent working relationships with volunteer Board and committee members, staff, residents, and contractors; knowledge of building and grounds maintenance; knowledge of Siena policies and procedures, and an ability to effectively communicate with staff and residents; and has computer skills in Windows, Outlook, Excel, Word, Concur, VMS; demonstrates effective communication both orally and in writing; Working with adults over 55 in age in a fitness environment, for a community association, or country club is preferred.

Work is conducted primarily in an indoor office environment, where multi-tasking is common and sometimes mentally challenging. regular office hours are 8am to 5pm with an hour for lunch; work other hours as needed, nights and weekends. Some activities may take place outdoors. Employee must be able to work outdoors in various weather conditions particularly high heat. Employee may be required to repetitively lift and move up to 50 lbs. Employee is required to talk and hear. Evening and weekend work may be required. Employee is expected to respond to after hours issues in the Community Center.

Siena is a beautiful age-privileged, gated community nestled within Summerlin South Master Community association just a few miles off the Las Vegas Strip. Siena is completely built out with 2,001 homes, and includes a 38,000 sq. ft. community center and 16,000 sq. ft. fitness center. Our management team serves a very active, involved, and appreciative, community.

If you are interested, please email Michael Neveu at


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