Job: Resident Services Lead

Title Resident Services Lead
Categories Arizona
Location Maricopa, AZ
Job Information

CCMC currently has a full-time Resident Services Lead position at Province in Maricopa, AZ!

Province Community Association seeks a Full Time Resident Services Lead for our management team. Preferred candidates are personable and self-motivated, possess exceptional customer service skills and are highly organized. Candidates will hold a variety of computer, clerical and multitasking skills, and possess a work history emphasizing detail and willingness to go above and beyond the client’s expectation.

The role of the Resident Services Lead is to maintain work place standards by ensuring all responsibilities of the resident services department are completed accurately and in a timely manner. Responsibilities pertaining to team members include supervision, scheduling, training and approving payroll. Responsibilities of resident services include, but are not limited to; processing a fluctuating volume of incoming telephone calls and emails; document management; data entry; coordinating fitness classes; selling event tickets and maintaining file systems.

Top candidates will have work histories of working independently and as part of a fast-paced team. The department handles special projects, so candidates should expect and look forward to collaborating as needed on projects with other departments such as assisting with bi-annual HOPA Survey. Candidates are expected to have experience/ability to quickly learn and use a POS (point of sale) system.

Preferred candidates will have minimum three years’ experience in an administrative role or comparable work experience, clear verbal and written communication skills and a demonstrated ability to be assertive, professional and adaptable. The facility is open seven days a week from 5:30 am to 10 pm. The chosen candidate will be expected to provide flexibility within the weekly work schedule and site operating hours and provide coverage as needed including availability for weekends and holidays.

Tucked away in the quiet community of Maricopa, Province is a gated, age-qualified neighborhood featuring new, energy-efficient, single-family homes. Amenities include 50 acres of lakes, 125 acres of greenbelts, heated resort-style swimming pool and spa, indoor lap pool, fitness center, 18-hole putting course, library, ballroom, pickleball, tennis and bocce courts. Province currently has 1,500 homes and will grow to 2,000.

If you are interested, email Debbie Harper at dharper@ccmcnet.com.

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