Plano, TX

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Plano, TX
Title Client Fulfillment Director
Categories Plano, TX
Location Plano, TX
Job Information

We currently have a full time Client Fulfillment Director position for our Central Division in Plano, TX!


This position will be mentored by the Division President and other Vice Presidents and is part of the Leadership Team.  The work involves training and mentoring staff associated with assigned accounts; establishing solid client relationships; and the daily coaching and training of Community Managers on utilizing the art of community management that differentiates CCMC.


While working under the guidance of the Division President, this position will: oversee manager and community work product through regular review of monthly financials, board packages and priority action lists; periodically review contract specifications, tickler reports, violation reports and annually review proposed community budgets and insurance specifications; participate in, and have visibility at, industry related events (CAI, ULI, State organizations etc.); serve on boards and committees; write articles and teach educational classes; attend Board and Annual meetings as needed to ensure high visibility with clients; develop topics and offer periodic Board training seminars; supervise community transitions pursuant to the CCMC checklist; and understand the laws and processes involved in community management and effectively transfer that knowledge to others.


Additional responsibilities include: instructing managers on CCMC operations and processes, company vision, philosophy, culture and policy; evaluating personnel to ensure uniformity of vision and approach; deploying corporate initiatives and ensuring that personnel are implementing initiatives within established timelines; professional self-development by conducting training for, and speaking at, industry-related events; managing office operations as needed and filling in for leadership team members as needed; assisting the leadership team with marketing efforts, identifying potential clients and channeling information on market trends; participating in presentations, attending appropriate meetings; providing research and reports and other duties as assigned.


Our ideal candidate will be able to communicate effectively both orally and in writing; demonstrate good judgment and maturity; establish, nurture and maintain effective working relationships with clients, staff, and vendors; troubleshoot and problem solve in an innovative manner; possess excellent listening skills; demonstrate sound understanding of financial processes and statements, including collection processes; demonstrate sound understanding of all CCMC policies, procedures, culture and philosophy; maintain industry-related designations; demonstrate superior customer service skills and the ability to train others; possess a positive attitude and ability to navigate change quickly and efficiently; demonstrate a comfort level with public speaking and thinking on feet; and demonstrate strong leadership and motivational skills.


Candidates must be able to work longer than an eight-hour day or a forty-hour week, must be comfortable in a multitasking environment, and be able to travel.


Qualified candidates must possess strong computer and business skills with experience using Microsoft Office and database software; must have a minimum of five years’ experience in a community management leadership role; have working experience of community associations in large-scale master-planned communities; and have appropriate State license or designation.  CAI PCAM designation, a college degree and CCMC tenure of at least two years preferred.

All prospective new employees must pass a pre-employment drug screen and background check.


If you are interested in this position, email Jessica Hudson at

Apply Now

Title Community Manager
Categories Plano, TX
Location Lavon, TX
Job Information

CCMC currently has a full time Community Manager position at Grand Heritage in Lavon, TX!


Under direction of Board of Directors, the Community Manager is responsible for the daily business operations and management direction of the Grand Heritage Residential Association, as required in the governing documents, any applicable state law and outlined in the CCMC management contract. Includes oversight and leadership of service contractors and daily interaction with community residents and volunteers. The position requires the ability to multi-task on a variety of levels, with the utmost focus, organization and professionalism. The Community Manager serves as an integral part of the leadership of the community, acting as an advisor to the Board, and by creating a variety of social opportunities and events to promote and preserve a true sense of community.


Responsibilities include: providing the specific services required to facilitate the daily business functions of the association; supervising, training, motivating and developing a dedicated site staff, creating and administering annual budgets, while monitoring performance against the budget; preparing variance reports for the Board of Directors; developing and implementing a risk management program; facilitating long-range planning and annual goal setting; overseeing operation and maintenance of all association assets; developing, promoting, coordinating and overseeing community events; conducting regular meetings with residents and volunteers; ensuring that the requests of the residents are dealt with in a timely and professional manner; and performing other duties as assigned.


The ideal candidate will have: CMCA, 3 years of progressive on-site community management experience, and possess a strong operational knowledge with a background overseeing common area amenities, maintenance, landscaping and irrigation. Must also have excellent communication skills, and an understanding of community financial operations. Qualified candidates must be self-motivated and be able to work effectively with a board of directors, service partners, and CCMC team members. This community is transitioning from developer control to homeowner control in late October. The community manager will need to be very strong from an educational standpoint to assist in the transition from declarant to homeowner control, as well as working with the board on establishing committees and policies and procedures for the community.


Grand Heritage is an established neighborhood just east of Dallas, in Lavon, Texas.  Grand Heritage is a thriving master-planned community that greets you with an iconic branded archway as you enter, glistening ponds and impressive homes.  Water activities are as close as the shores of Lake Lavon, a major recreational lake situated just a few minutes north of the community. This community boasts an incredibly impressive clubhouse, with a business center, gaming center, fitness center, large meeting spaces, demo kitchen, and a massive outdoor recreation and pool area includes waterslides, and four different pool locations for a variety of ages and activities.


If you are interested, email Jessica Hudson at

Apply Now