Job: Patrol Supervisor

Title Patrol Supervisor
Categories Arizona
Location Mesa, AZ
Job Information

CCMC currently has a full-time Patrol Supervisor position at Las Sendas in Mesa, AZ!

 

The Patrol Supervisor reports directly to the Executive Director. The specific duties include the responsibility for managing a patrol team, vehicle and amenity access control systems, safety and risk management services, and conduct safety investigations. He/She shall demonstrate leadership skills and obtain a working knowledge of the association rules, regulations, policies, and procedures using discretion and independent judgment. Responsibilities include providing expert advice and consultation to Executive Director, Board, Security and Safety Committee and local Police Commander on matters related to security, access control, and operations related to a controlled environment, review weekly schedule of patrol team members; review and approve time cards; review and follow-up on all incident reports and inform Executive Director and Community Manager of relevant issues on a daily basis, review shift pass down log on a daily basis, conduct daily inspections of community to inspect for property damage, monitor gate operations, and identify community safety issues/violations, evaluate and make recommendations for preventive maintenance and repairs of common areas. Routinely review vehicle maintenance logs for proper maintenance and vehicles for appearance and cleanliness.  Conduct independent investigations and resolve concerns and complaints on homeowner, guest, or Association related situation.  Periodically review, revise and update Post Orders to ensure that they are current and contain relevant policies and procedures. Provide supervision and guidance to patrol team members relating to Association policies and procedures. Assist the Executive Director, Community Manager, Board of Directors, and Security and Safety Committee when requested. Recruit, hire, supervise and evaluate assigned team members in accordance with CCMC personnel guidelines. Coach and mentor direct reports to develop skills in an effort to advance within the Association and CCMC. Develop and monitor training and education opportunities for direct reports and encourage self-improvement. Work with Executive Director to ensure proper manpower and skill levels for the successful and execution of the community operations. Recommend and support team members scheduling requirements for assigned duties. As necessary, discipline and terminate personnel. Ensure direct reports paperwork, work schedules and payroll are completed and submitted in a timely manner.  Conduct daily inspections of community to inspect for property damage, monitor gate operations, monitor officer performance and to identify community safety issues/violations. Ensure common areas facilities, including the Trailhead Members Club, three pools, several parks, and tennis, pickleball and bocce ball courts are being used as intended, and report maintenance concerns as appropriate.

 

The position of Patrol Supervisor is not an 8 – 5, Monday – Friday desk job, therefore qualified candidates must be able to work full-time hours that are flexible and will include nights, weekends and holidays. Further, the Patrol Supervisor is required to respond to infrequent after-hours emergencies, to investigate property damage, or personal injury incidents within the community.

 

The ideal candidate will have strong communication, people and managerial skills, be able to quickly assess community needs, and have the talent to meet those needs.  Must have the ability to establish and maintain good working relationships with Board, staff, residents, volunteers, and contractors, as well as a good knowledge of governing documents, rules and regulations, and the ability to communicate these effectively to staff and residents.  Good leadership skills required to manage, train and recruit the Patrol team. Candidates must also be able to work outdoors in various weather conditions, stand for extended periods of time, and may be required to repetitively lift and move up to 25 lbs. Attention to detail, proficient computer, oral, written and public speaking communication skills required. Must have a valid driver’s license and current vehicle liability insurance. The Patrol Supervisor shall also possess a minimum of three (3) years’ experience in a management services industry, law enforcement or related fields.

Las Sendas is an exceptional multi-generational master planned community nestled in the northeast corner of Mesa along the edge of the Tonto National Forest. Designed with the desert surroundings in mind, the community features incredible healthy lifestyle amenities that include, but are not limited to an on-site Spa & Fitness Center, walking, hiking and biking trails, sports courts, pools/spas and a wide array of activities and events. The Las Sendas master plan includes 3,430 single-family homes, with 55 separately gated enclaves. The Las Sendas Golf Club, a semi-private Club/Restaurant, operates independently but has a synergistic relationship with the Association and offers breathtaking views to the surrounding community.

 

All prospective employees must pass a pre-employment drug screen and background check.

 

If you are interested, please email your resume to Kristine Nau at knau@thetrailhead.org.

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