Job: Member Services Coordinator

Title Member Services Coordinator
Categories Colorado
Location Denver, CO
Job Information

CCMC currently has a full-time Member Services Coordinator position at Sterling Ranch in Denver, CO!

The Member Services Coordinator is responsible for the management and coordination of Clubhouse desk operations and Information Desk. Procedures including membership registration, cash handling for lifestyle and fitness offerings, information dissemination and assisting patrons by phone and in person. Responsible for supervision and volunteer coordination including scheduling and training of front desk staff and volunteers.

This position will greet members, guests and vendors at the service area, scan identification cards, answer telephones, take messages, direct calls, and provide general information; answer customer questions regarding hours, facility information, services and programs; maintain a clean environment by performing light janitorial duties as required or assigned to include sanitizing areas and light housekeeping; and provide general management of entry desk operations and procedure establishment and implementation.

In addition, they will act as the chief cash handling supervisor for the entry desk by reconciling the Facility Deposits with the Point of sales system for the facility; set-up and regularly adjust the programming for the registration system for Clubhouse programs, activities, and classes; collect payments from customers for events; register transactions on the computer, issue receipts, and tickets; provide and update the entry desk information systems; and develop and coordinate the volunteer program including training, scheduling, information updates, form and worksheet product, general support, tracking hours of service, and implementation of incentive program.

The ideal candidate must have a minimum of 6-months experience in a customer service environment with basic cash handling skills; excellent customer service skills, a positive outgoing personality, and the ability to work as a team player. They will also have flexible hours and substitute in when necessary; the ability to communicate effectively both orally and in writing; and knowledge of Microsoft Office products.

Qualified applicants shall also be a High school graduate, GED or equivalent; have the ability to maintain CPR/defibrillator certification and be able to lift up to 50 pounds; be able to work evenings and weekends, and outdoors as necessary.

It is preferred that the applicant have a college education; have experience in working with people of all ages; and have experience working in hospitality or for a recreation center or country club.

Nestled at the gateway to the Front Range, the Sterling Ranch community offers spectacular views of the mountains and southern foothills and is adorned with authentic Colorado architecture dedicated to mindful, sustainable resources and forward-thinking technologies. This master planned, 12,000 home community features 30 miles of trails, prolific open space and access to two state and three regional parks.

If you are interested, please send your resume to Kari Munson at kmunson@ccmcnet.com.

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