Job: Member Services Coordinator

Title Member Services Coordinator
Categories Colorado
Location Thornton, CO
Job Information

CCMC currently has a full time Member Services Coordinator position at Heritage Todd Creek located in Thornton, CO!

We are seeking a highly motivated individual to oversee all entry desk operations, processes and procedures, while acting as the primary point person for private facility rentals and fitness vendors. The Member Services Coordinator greets residents and assists with membership matters, which include daily and special events registration, activity guest cards, fitness and programming schedules, and vendor payments. This candidate must ensure that all visitors are greeted and handled in a professional manner.

The ideal candidate will have a friendly disposition, the ability to build a rapport with members and a sense of humor. In accordance with board-approved policies, he/she will administer membership programs including, but not limited to, membership directory forms, guest passes, age qualification, lease information from owners renting property and owner contact information. Candidate must have strong organizational skills, as well as the ability to multi-task.

Responsibilities also include: regularly inspecting Clubhouse and recreation amenities for cleanliness and safety concerns, ensuring cleanliness by spot-dusting and window cleaning, reporting maintenance needs, developing and implementing cash management procedures and policies, and utilizing regular account reporting procedures. Additionally, this person will be checking in members and guests, recording the member’s planned use of the facility, and periodically walking the facility to identify residents and guests who have not checked in.

The ideal candidate must be able to work mornings, be able to open or close the Clubhouse as the shift requires, and enforce board-approved rules for use of the Clubhouse. Must have customer service experience and be computer literate, especially with regards to Microsoft Office.

Current hours required for this position are from 5:45 AM – 2:30 PM. Additional hours may be required based on community needs.

Heritage Todd Creek is an active adult community in Thornton, Colorado. A place where the featured amenities and active adult lifestyle come together to create a welcoming and inclusive community. At full build out there will be 1,271 homes on 692 acres. There is a beautiful view of the Rockies, a full golf course, a restaurant and a clubhouse featuring both an indoor and outdoor swimming pool, a billiards room, and meeting rooms where the residents get together for many different clubs, groups and planned activities. There’s always something fun to do!

If you are interested, please email your resume to Janelle Henderson at

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