|Title||IT Support Associate|
CCMC currently has an IT Support Associate position available for Shared Services in Scottsdale, AZ.
The IT Support Associate will provide end user support via the IT Support Phone line, the online Help Desk ticketing system, and desk side support. Identify, research, and resolve Tier 1 technical computer problems. Document, track and monitor the computer problems to ensure a timely resolution. Has knowledge of commonly used computer concepts, practices, and procedures. Rely on instructions and established guidelines to perform the functions of the job. Work under immediate supervision in a team environment. This position reports directly to the Director of IT. Some responsibilities will be: assisting with new employee set up; escalate complex technical issues to senior support team members; and assist all employees with level 1 technical issues.
This position is an eight hour shift ending at 5:00 pm. However, may require periodic time commitments outside the regular working hours for system maintenance and IT projects.
The ideal candidate must have an Associate’s degree in Information Technology or two years’ experience in a related field. Must have strong customer focus; be a self-starter; strong Windows 10 skills; and knowledge of commonly-used concepts, practices and procedures of computer troubleshooting. Preferred qualifications for this position will be experience in: multi-site Active Directory infrastructure; Microsoft Exchange 2016; and VOIP phone setup and configuration.
If you are interested, email Jessica Hudson at firstname.lastname@example.org.