Goodyear, AZ

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Goodyear, AZ
Title Operations Manager
Categories Goodyear, AZ
Location Goodyear, AZ
Job Information

CCMC currently has a full-time Client Fulfillment Operations Manager position available at Estrella in Goodyear, AZ.


Under direction of the Community Manager, the Operations Manager is responsible for the daily business operations and management direction required in the governing documents, any applicable federal and state law as outlined in the CCMC management contract of the residential entities (Estrella Community Association and Villages at Estrella Community Association) within Estrella. Duties include oversight of staff and service contractors and daily interaction with community residents and volunteers. This position requires the ability to multi-task on a variety of levels with the utmost of focus and professionalism. The Operations Manager serves as an integral part of the leadership in the community, acting as advisor to the Board(s) and volunteer committees regarding policies and procedures. Responsibilities will include supervising and training the HOA Front Desk staff and maintaining all association records as required by the governing documents, ensuring that the associations’ insurance policies conform to requirements of the governing documents, assisting in developing and implementing a risk management program as well as assisting the Community Manager with developing and administering the annual operating and reserve budgets.


Additional responsibilities will include providing professional guidance to the Board(s) regarding their policy-making duty as fiduciaries and assisting in orientation and training of Board(s) and committee members as well as preparation of long range planning and annual goal setting. Prepares meeting agendas, drafts recommendations and ensures that meeting notices and minutes are accurate and timely and serves as a liaison between the association(s) and other entities, including the developer and builders. Will be responsible for recruiting, hiring, supervising and evaluating Front Desk, Compliance, Design Review and the Patrol department employees and will oversee the covenants enforcement, architectural design review and collection processes.


The ideal candidate will have an extensive knowledge of federal and state laws, governing the operation of community associations, a good working knowledge of the community’s governing documents and rules as well as excellent people skills and a proven ability to maintain working relationships with residents, volunteers, City officials and vendors.  Must have the ability to analyze and interpret the needs of all stakeholders and offer appropriate solutions while possessing superior communication and networking skills.  Strong written and verbal communication skills as well as strong organizational, supervisory and conflict resolution skills are a must. Computer skills in MS Windows are important.


The qualified candidate will have a Bachelor’s degree or equivalent in business, administration or related field and a minimum five years of progressively responsible experience and growth in the community association industry. Must have a valid driver’s license and current vehicle liability insurance.


Work is conducted both indoors in an office environment and outdoors conducting field inspections. While hours of the Community are Monday through Friday from 8 a.m. to 5 p.m., must be able to work certain evenings and occasional weekends as certain meetings and activities occur during these times. Must also able to lift up to 40 lbs.


Located 17 miles from downtown Phoenix, Estrella provides a lakeside mountain oasis nestled in the Sierra Estrella Mountains in the Sonoran Desert Valley.  The community offers more than 500 acres of parks and open space including 72 acres of lakes for boating and fishing, the Starpointe Residents Club, Presidio Residents Club, hiking trails, basketball, volleyball and tennis courts, and is home to a Nicklaus- design championship golf course.  The community is currently Declarant controlled.


Interested candidates please email your resume to Ellen Rosenbaum at

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