|Title||Customer Service Specialist|
CCMC currently has a full-time Customer Service Specialist position in Scottsdale, AZ!
The Customer Service Specialist will provide inbound customer assistant via customer service hotline, and will provide support to the Accounts Receivable & Collections team and Reception.
The Customer Service Specialist is responsible for providing outstanding Customer Service to all internal and external CCMC customers; fielding all inbound Customer Service calls; acting as primary back-up to Reception including greeting visitors, operating company switchboard; providing general administrative support to the Account Receivable Team including making copies, faxing, postage, filing; developing and maintaining superior knowledge and understanding of Account Receivable policies and procedures to more effectively and efficiently resolve customer issues and provide support to the Account Receivable Team; may be responsible for light data entry.
The ideal candidate will quickly process complex information and respond appropriately; troubleshoot and problem solve accounts receivable and collections issues; effectively multi-task; communicate effectively both orally and in writing; establish and maintain effective working relationships with community managers, customers and staff.
A minimum of one year customer services experience, competent data entry skills, 10 key by touch, and a solid knowledge of MS Office programs (Word, Excel, Outlook) are required. A knowledge of the operations of homeowner associations and the desire to advance is preferred.
This is a mentally challenging, multi-tasking office environment; regular office hours are 8am to 5pm or staggered working hours to accommodate time zone considerations with an hour for lunch; may require occasional time commitment outside of regular working hours.
If you are interested, please email your resume to Melissa McCoy at firstname.lastname@example.org.