|Title||Client Fulfillment Director|
We currently have a full time Client Fulfillment Director position for our Central Division in Plano, TX!
This position will be mentored by the Division President and other Vice Presidents and is part of the Leadership Team. The work involves training and mentoring staff associated with assigned accounts; establishing solid client relationships; and the daily coaching and training of Community Managers on utilizing the art of community management that differentiates CCMC.
While working under the guidance of the Division President, this position will: oversee manager and community work product through regular review of monthly financials, board packages and priority action lists; periodically review contract specifications, tickler reports, violation reports and annually review proposed community budgets and insurance specifications; participate in, and have visibility at, industry related events (CAI, ULI, State organizations etc.); serve on boards and committees; write articles and teach educational classes; attend Board and Annual meetings as needed to ensure high visibility with clients; develop topics and offer periodic Board training seminars; supervise community transitions pursuant to the CCMC checklist; and understand the laws and processes involved in community management and effectively transfer that knowledge to others.
Additional responsibilities include: instructing managers on CCMC operations and processes, company vision, philosophy, culture and policy; evaluating personnel to ensure uniformity of vision and approach; deploying corporate initiatives and ensuring that personnel are implementing initiatives within established timelines; professional self-development by conducting training for, and speaking at, industry-related events; managing office operations as needed and filling in for leadership team members as needed; assisting the leadership team with marketing efforts, identifying potential clients and channeling information on market trends; participating in presentations, attending appropriate meetings; providing research and reports and other duties as assigned.
Our ideal candidate will be able to communicate effectively both orally and in writing; demonstrate good judgment and maturity; establish, nurture and maintain effective working relationships with clients, staff, and vendors; troubleshoot and problem solve in an innovative manner; possess excellent listening skills; demonstrate sound understanding of financial processes and statements, including collection processes; demonstrate sound understanding of all CCMC policies, procedures, culture and philosophy; maintain industry-related designations; demonstrate superior customer service skills and the ability to train others; possess a positive attitude and ability to navigate change quickly and efficiently; demonstrate a comfort level with public speaking and thinking on feet; and demonstrate strong leadership and motivational skills.
Candidates must be able to work longer than an eight-hour day or a forty-hour week, must be comfortable in a multitasking environment, and be able to travel.
Qualified candidates must possess strong computer and business skills with experience using Microsoft Office and database software; must have a minimum of five years’ experience in a community management leadership role; have working experience of community associations in large-scale master-planned communities; and have appropriate State license or designation. CAI PCAM designation, a college degree and CCMC tenure of at least two years preferred.
All prospective new employees must pass a pre-employment drug screen and background check.
If you are interested in this position, email Jessica Hudson at email@example.com.