We are looking for a professional and polished Front Desk Receptionist with an outgoing personality.
The position of Front Desk Receptionist is responsible for providing confidential, secretarial, clerical and administrative support to ensure that Association and Beach Club services are provided in a professional, effective, and efficient manner; greeting callers and visitors in a friendly and informative manner; answering questions; creating work orders; provide support to office personnel; provide community information and assist guests with any needs; process and record payments and distribute passes; audit incoming rentals a week in advance; verify owners are current with dues prior to guest arrival; maintain owner contact information and update as needed; pick up and deliver mail daily; maintain an adequate inventory of office supplies; direct calls as appropriate and take adequate messages when required; promptly respond to guest, vendor, and phone inquiries and concerns; attempt to resolve or trouble shoot any situation; take contact email/phone and information details and advise that you will confirm/investigate further within a reasonable time frame; maintain a current and accurate filing system on a daily basis; support the Community Manager, Front Desk Supervisor, and staff; receive and respond to resident phone calls/e-mails for information, maintenance requests or community issues within 24 hours and log phone calls; maintain/clean reception area and lobby in a professional manner; operate office equipment – computers, fax, copier, scanner, and any other equipment required to perform job function; perform other related duties as required
The ideal candidate will have excellent interpersonal and communication skills along with proficiency in MS Word, Excel, PowerPoint, Publisher, Outlook and Jenark, team building and analytical and problem solving skills, have effective verbal and listening communication skills, be honest and trustworthy, respectful, possess cultural awareness and sensitivity, be flexible and demonstrate sound work ethics.
Qualified applicants must possess a minimum of three years’ experience in a customer service/front desk environment. The individual must be reliable, punctual, and attentive to detail. This position reports to the Front Desk Supervisor.
Pointe West stretches out over 1,000 acres on the western-most tip of Galveston Island. It features condos (beach and bay), beach homes, bay homes, and estate lots. In the center of Pointe West sits an 8,000 square foot gulf-front beach club which includes a large swimming pool with dramatic infinity edge, hot tub, and fitness room. On the west side of the community there is a large pool surrounded by sundecks, a lazy river, a separate children’s pool and play area. Pathways connect the community for carts, bikes, joggers, or walkers.